Frequently Asked Questions

Can I reassign the pre-tests for a student who rushed through them?

How do I lock lessons so students don't access them prior to the rest of the class catching up?

How do my students get through the placement test?

How does my student log in to a trial account if there is no option to set a password?

How long does the placement tests take?

How to monitor my students' progress and participation?

I have accidentally put the students into the wrong classroom, how do I move them?

I was wondering whether I could delete a student from one class who has left the school and replace it with the new student?

I've purchased subscriptions but my student and teacher accounts are not renewed. What should I do?

Rolling over to a new school year: is previous data kept, and how do I bulk reassign the Placement Test?